Shipping policy

Shipping & Delivery Information

Order Processing Time

Production and processing times are separate from transit times.

Items may take up to 6 weeks to complete as they are all made to order (excluding weekends and public holidays).

You’ll receive a shipping confirmation email once your order has left our workshop.

During peak periods or high order volumes, dispatch times may vary slightly. While we work closely with our freight partners, occasional delays outside of our control can occur.

Shipping Rates

Shipping costs are calculated at checkout based on your postcode and the size of the item.

Large handcrafted pieces are shipped via professional pallet freight and pricing reflects residential delivery and specialised handling requirements.

Bulky Freight Delivery & Access

Our large furniture items are delivered via pallet freight. Standard residential freight delivery is to a safe, accessible ground-level location at the delivery address and does not include carrying items inside the property, upstairs or to a specific location within the premises.

Before placing your order, please contact us if your property has any access restrictions, including:

Stairs or multiple flights of stairs
Steep, narrow or restricted driveways
Apartment or multi-storey access
Limited truck access
Difficult or restricted unloading areas
Any requirement for the item to be carried beyond the standard delivery point

Our freight carriers generally provide single-driver delivery. Due to the size and weight of our furniture, the driver may require assistance with unloading or positioning the pallet in a safe ground-level location. Tail-lift service is provided where included with your freight service.

Please note that standard pallet freight does not include two-person delivery, carrying furniture up stairs, installation, unpacking or placement inside your home or business unless specifically arranged and confirmed by us prior to dispatch.

Missed, Refused or Unsuccessful Deliveries

Customers are responsible for ensuring suitable access is available and that someone is present to receive the delivery where required by the freight carrier.

If a delivery cannot be completed due to access restrictions, the customer being unavailable, refusal to accept delivery, or circumstances relating to the delivery location that were not disclosed prior to dispatch, additional charges may be incurred.

These may include reasonable redelivery, depot storage, return freight or collection costs charged by the freight carrier.

Where an order is returned to Rustic Vibes Furniture following an unsuccessful or refused delivery, any refund will be handled in accordance with our Refund Policy and applicable Australian Consumer Law. Reasonable freight costs incurred as a result of the unsuccessful or refused delivery may be deducted from any refund where permitted by law.

If you are unsure whether your property is suitable for delivery, please contact us before ordering. We are happy to discuss your access requirements and available delivery options.

Many customers find our negotiated freight rates are highly competitive once residential and tail-lift services are included.

If you'd like to compare pricing before ordering, we’re happy to provide full crate dimensions and weight upon request.

Please note: Third-party freight collection must be approved by Rustic Vibes Furniture prior to collection.

Local Pickup – Kenthurst

Free local pickup is available from Kenthurst by appointment.

If you select local pickup at checkout, we will notify you by email once your order is ready and provide collection details.

Please ensure:

Your order is fully paid prior to collection
You have received confirmation that your item is ready
You bring your order confirmation with you

Collection is strictly by prior arrangement.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with tracking details (where applicable).

If your order has not arrived within 10 business days of receiving your shipping confirmation, please contact us at:

info@rusticvibesfurniture.au

Include your name and order number so we can assist promptly.

PO Box Deliveries

Due to the size of our furniture items, we are unable to ship to PO Box addresses.

Questions?

If you have any questions about delivery or timeframes, feel free to contact us at: